This policy explains how STRIDE Simulation Technology Ltd (“STRIDE”, “we”, “us”) uses personal data when you visit stridesimtech.com, contact us, attend our training or events, or work with us as a client, supplier or partner.
STRIDE is the controller of your personal data. We are registered in England and Wales under company number 06742385, with our registered office at Unit 14, Tower Street, Brunswick Business Park, Liverpool, L3 4BJ. We operate from The Venture Centre, Coventry. We are part of The Ingenium Group. Our ICO registration number is [number].
For any privacy question, email marketing@stridesimtech.com or write to STRIDE Simulation Technology Ltd, The Venture Centre, University of Warwick Science Park, Sir William Lyons Road, Coventry CV4 7EZ. Our Data Protection Officer is Caren Vay, Group Head of Marketing and Operations, who can be reached at the same addresses.
Most of the data we hold is business contact information. We may collect:
We get this data from you directly, from your employer when they book training or engage us, from software partners we resell for, and from public sources such as LinkedIn or company websites.
We don’t intend to collect sensitive (special category) data. Where you give us access or dietary information for an event, we use it only to make arrangements and delete it afterwards.
UK GDPR requires a lawful basis for each use of personal data. Ours are:
| What we do | Lawful basis |
|---|---|
| Reply to enquiries and prepare quotes | Legitimate interests (responding to people who contact us) |
| Deliver consultancy, software licences and training | Contract, or legitimate interests where the contract is with your employer |
| Issue certificates and keep training records | Contract and legitimate interests |
| Invoice, take payment and keep accounts | Legal obligation |
| Manage suppliers and partners | Contract and legitimate interests |
| Send business updates about our services | Legitimate interests or consent (see section 4) |
| Run and improve our website | Legitimate interests; consent for non-essential cookies |
| Use access or dietary information for events | Your explicit consent |
| Assess job applications | Legitimate interests, and steps before entering a contract |
| Meet legal or regulatory requirements, and protect our legal rights | Legal obligation and legitimate interests |
Where we rely on legitimate interests, we have balanced our interests against yours. You can ask us for details. We don’t make decisions about you based solely on automated processing.
We send occasional emails about our software, training courses, events and industry news to business contacts. This includes people at organisations we think may benefit from our services, using work contact details from public sources. If you are a client or have asked about our services, we may contact you about similar services unless you tell us not to. For sole traders and some partnerships, we will only email you with your consent or where you have bought from us before.
Every marketing email includes an unsubscribe link. You can also opt out at any time by emailing marketing@stridesimtech.com. We never sell your data.
Cookies are small files stored on your device when you visit a website. We use:
| Type | Purpose | Consent needed? |
|---|---|---|
| Strictly necessary | Make the site work and keep it secure | No |
| Functional | Remember your choices, such as cookie settings | No |
| Analytics | Count visits and see which pages are used, through Google Analytics | No, but you can switch them off |
| Marketing | Track visits and form submissions so we can follow up on enquiries, through HubSpot | Yes, only set if you accept |
You can change your choice at any time through the link at the bottom of every page, or by changing your browser settings.
We only share personal data where we need to. Recipients include:
If STRIDE or the group is restructured or sold, data may pass to the new owner under the same protections.
Some of our providers, including Google, HubSpot and Instantly, store or access data outside the UK. When data leaves the UK, we make sure it is protected to UK standards. We rely on UK adequacy regulations (including the UK–US Data Bridge for certified US companies) or the ICO’s International Data Transfer Agreement or Addendum. You can ask us for a copy of the safeguards that apply.
We keep data only as long as we need it. Our standard periods are:
| Data | Kept for |
|---|---|
| Client, contract and invoicing records | 6 years after the end of the financial year they relate to |
| Training and certificate records | 6 years after the course |
| Enquiries that don’t lead to work | 2 years from last contact |
| Marketing contacts | Until you unsubscribe, or 3 years without engagement |
| Job applications | 6 months after the role is filled |
| Analytics data | 14 months |
When the period ends, we delete or anonymise the data.
We use technical and organisational measures to protect personal data, including access controls, multi-factor authentication, encryption and staff training. We are working towards ISO 27001 certification for our information security management system. Only staff and providers who need data for their work can access it. If a breach is likely to put your rights at risk, we will tell you and the ICO as the law requires.
You have the right to:
To use any of these rights, email marketing@stridesimtech.com. We may ask you to confirm your identity. We will reply within one month, which can be extended by two months for complex requests. There is normally no charge.
If you are unhappy with how we have handled your data, please tell us first by emailing marketing@stridesimtech.com. We will acknowledge your complaint within 30 days, look into it without undue delay and keep you updated on the outcome.
You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
We review this policy regularly. Any changes will be posted on this page.